Ordering help

Do you offer payment plans?

Yes. You can choose a payment plan option at checkout. Payment plan approval is subject to third party terms and conditions and is outside our control.

We offer:

PayPal Pay in 4

Pay in 4 via April (Stripe)

I only want digital files

Click on the "BUY PHOTOS" dropdown list at the top of the page. You will see all the different options, including digital files only. Class photos are not available as digital files.
TIP: If you want a class print + digital files, you are better getting a package!

What size are digital files

Digital files are 2400x3600px, 300dpi.

Digital files are high resolution and will easily print up to 8x12inch prints. We can't guarantee prints larger than this as it depends a lot on the printer and medium being printed on.

Class photos

Class photos are only available as prints. We do not sell class photos as digital files.

I can only see last years photos

There is a dropdown list at the top of the page where you can choose different years. If you cannot see this years photos on the list you need to enter the unique code for the current photos here. If you don't have the code please email us or contact your centre.

Add new codeContact us

What sizes are the prints

Prints have the option of several sizes.
You can chose the size for each print when you add it to your cart.

8x12 inch (20.32x30.48cm) print
-approximatelythe size of an A4 printer page.

5x7.5 inch (12.7x19.05cm) print
-a little smaller than half the size of an A4 printer page.

4x6 inch (10.16x15.24cm) print
-approximatelyquarter the size of an A4 printer page.

Mixed sheet
-ONE 8x12 inch sheet with multiple prints of the same image on the page. The prints are not cut out. Print sizes are: (one)5x7.5 inch print, (one)4x6 inch prints, (two)2x3 inch prints, (four)1.5x2 inch prints)

Class prints
-always come as 8x12 inch prints EXCEPT for kindy albums where you have the choice of 5x7 inch to fit the album.

Kindy album prints
-always 5x7 inches to fit the album sleeves.

Does my order have to be delivered to my centre?

We offer a free delivery window to your centre for a limited time when galleries open. You can also choose to pay postage to get prints delivered to homeor nominated address. Images are sent as registered mail and postage fees apply.

I have ordered, how long until my prints arrive?

I haveordered, how long until my prints arrive? We aim to have print orders delivered to the centre within 4 weeks of free delivery window closing. We also aim to have post home orders leave us within 4 weeks, however we are reliant on Australia Post and are subject to any delays they experience. We also offer an express post option for customers wanting a faster delivery.

I forgot to order Last year's photos

You can always order any images from the current year's galleries. Postage/late fees will apply if outside the free delivery window for any orders containing prints. There are no late fees for digital files only. Ordering from a previous year gallery may incur an archive retrieval fee. Please contact us for more information.